Join Our Team

Current openings

IT Support Engineer

Who is ictOne?

We are an established technology services provider, providing Managed IT and telecommunication to SME clients in various industry sectors. 

Our mission is to provide cutting-edge technology solutions to our clients to ensure they stay ahead of the curve in capability, security, and efficiency through exemplary service and support.  

About the Role

This role entails an exciting opportunity for a talented and passionate individual to join our team and assist in providing exceptional expertise and technical services to our growing client base.

Our team is driven and dedicated to providing support to our staff with ample room for career progression in line with performance.  

Perks & Benefits 

  • Unparalleled rate of exposure to leading technologies, with full support for training and growing your skillsets on the job 

  • Friendly and team-oriented culture 

  • Access to personalised development plans and real opportunities for career progression. We are always looking for leaders and dedicated staff to grow into their desired careers 

  • Flexible workplace environment. We understand we have lives outside of work, and we are determined to help our staff achieve a work-life balance.  


Role Requirements 

  • Minimum 3 years of experience in providing IT support & troubleshooting to corporate & SME clients 

  • Outstanding oral and written skills and effective communication 

  • Logical thought process, skilled in solving problems on the fly 

  • Experience and demonstrated ability administering and troubleshooting cloud-based enterprise technologies (Azure AD, 365, Hybrid) 

  • Microsoft Online Infrastructure exposure and experience (365, SharePoint, Azure AD, InTune) 

  • Server Administration experience (MS Server 2008-2019, VMWare, Hyper-V) 

  • Experience in Network design, configuration, provisioning and troubleshooting (Routing, Switching, Firewalls, VLAN, WAN, WLAN) 

  • Disaster Recovery Solution Implementation and Management experience (Azure Backup, Datto BCDR, Storage) 


Additional Skills (Valued or Preferred) 


  • Experience with MSP PSA tools (Autotask or Connectwise) 

  • Experience with RMM tools and capabilities (Datto RMM, Solarwinds N-Able, Atera or other) 

  • Certifications highly regarded (CompTIA Network+, Security+, MCSE, CCNP) 

  • Coding & Automation experience valued but not essential (PowerShell, VBScript, Python)

We look forward to your application by email

[email protected]

Fll up the form below and upload your Resume.